Shipping policy

Nemeshoperfumes – U.S. Shipping Policy

Contact Information

Nemeshoperfumes

📧 Email: sales@nemeshoperfumes.com

📞 Phone: +1 (786) 444-7733

📍 Address: 7220 NW 31st St, Miami, FL 33122, USA

Current Coverage: We currently ship only within the 48 contiguous United States.
Exclusions: We do not ship to P.O. Boxes, Alaska, Hawaii, or U.S. Territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands).

Customer Responsibility: All shipping costs are calculated at checkout based on the courier’s rates, the shipping address, and the weight/dimensions of your package.
No Hidden Fees: Costs are displayed clearly before you place your order.
Stock Availability: If an item is unavailable, we will notify you by email.

Processing Window: 1–2 business days (Monday–Friday).
Cut-Off Time: Orders placed after 5 p.m. EDT are processed the next business day.
Weekend/Holidays: Orders placed on weekends or U.S. holidays are processed the next business day.

Estimated Delivery: 5–7 business days (Monday–Friday).
Disclaimer: Delivery times are estimates and may vary due to weather, courier delays, or other external factors.

Carriers: UPS, FedEx, and USPS.
Insured Shipments: All packages are insured. If your shipment is lost or damaged, contact our customer service team immediately.

Tracking Email: After your order ships, you’ll receive an email with tracking information and the carrier’s name.
Track Online: Enter your tracking number on our website’s tracking portal.
Support: For any tracking questions, contact sales@nemeshoperfumes.com or text WhatsApp +1 (786) 444-7733 (Mon–Fri, 9 a.m.–6 p.m. EDT).

Report Missing Items: Contact us within 30 days of receiving your package.
Damaged Items: Contact sales@nemeshoperfumes.com within 72 hours. Retain damaged items until we complete a carrier claim. Discarded items cannot be refunded or replaced.
Resolution: We’ll resolve issues promptly with a replacement or refund.

Once shipped, orders cannot be cancelled or changed. Verify all details (shipping address, apartment number, etc.) at checkout. We’re not responsible for incorrect addresses provided by customers.

Eligibility: Returns accepted within 30 days of delivery.
Condition: Items must be sealed, unopened, in original packaging, and include all accessories, tags, or gifts. Sets/collections must be returned complete. Free gifts received must also be returned in perfect condition.
Costs: Return shipping is the customer’s responsibility unless the item is defective or not as described.
Refunds: Processed within 14 days of receipt to the original payment method.
Restocking Fee: A 20% restocking fee applies to all returns. Shipping costs are non-refundable.

Purpose: Covers inspection, processing, and restocking.
Deduction: 20% fee plus shipping costs are deducted from your refund. Review your order carefully before purchase to avoid unnecessary fees.

Defective Items: Nemeshoperfumes covers return shipping.
Customer Remorse: The customer pays full return shipping costs (e.g., wrong product, size, or change of mind).